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Terms of use

1. General provisions:

1.1. This Agreement on the confidentiality of personal information (hereinafter referred to as the Agreement) applies to all information that Marlena LLC may receive about the user while using the site, services, facilities, programs and products of Marlena LLC; (hereinafter referred to as the Services).

2. Terms and concepts used in this Agreement:

Marlena LLC is a legal entity established in accordance with the legislation of the Russian Federation, carrying out its activities, including through the Internet resource (Internet Store) http://marlena.su/.

Website - a resource located on the Internet at http://marlena.su/ and is the property of Marlena LLC.

Goods/Product - products whose information is posted on the Site http://marlena.su/.

Online store - a platform for the sale of Goods on behalf of Marlena LLC, located on the Site http://marlena.su/.

Site Services - all services available for use on the Site http://marlena.su/.

Order - the process of purchasing the Goods on the Site http://marlena.su/.

Personal information - information that the user provides about himself / herself when registering (creating an account), placing an Order on the Website or in the process of using the Services, including, but not limited to, the user's personal data.

Agreement - an agreement between Marlena LLC and the User to acquire the Goods.

User - any individual and legal entity that has voluntarily registered and / or placed an Order on the Site and received a unique authorization code for using the Site Services, as well as for making purchases from the Online Store catalog.

Personal Space - a personalized interface of the Site with a set of user tools for making purchases from the Online Store catalog on the Site, as well as for using personalized Site Services.

Confidentiality Agreement - this User Agreement governing the relations of Marlena LLC and the User throughout the entire period of the provision and access of the User to the personalized services of the Site.

The operator of personal data is Marlena LLC. Location address: Moscow, 5 Ostapovsky Drive, building 1, office 103.

3. The purposes of collecting and processing personal information of users:

3.1. Marlena LLC collects, processes and stores only that personal information that is necessary for the provision of the Services and / or acquisition by the User of the Goods from the Online Store catalog on the Site.

3.2. Personal Information of the User of Marlena LLC; uses for the following purposes: 3.2.1. identification of a party under contracts with Marlena LLC;

3.2.2. processing and receiving payments from the User;

3.2.3. delivery of goods to the User;

3.2.4. providing the user with effective customer support;

3.2.5. providing the user with personalized Services;

3.2.6. communication with the user, including sending notifications, requests and information regarding the use of the Services, the provision of services, as well as processing requests and requests from the user;

3.2.7. improving the quality of Services, ease of use, development of new Services;

3.2.8. informing the User about events and promotions held by Marlena LLC;

3.2.9. conducting statistical and other studies based on anonymized data.

3.3.1. to send news messages 1-2 times a week.

3.4. Marlena LLC, due to the specifics of the method of obtaining information, does not verify the accuracy of the personal information provided by the User and does not monitor its relevance. However, Marlena LLC assumes that the User provides reliable and personal information on the issues proposed in the registration form and maintains this information up to date. The user bears all responsibility, as well as possible consequences for the provision of false or not relevant personal information.

4. The conditions for processing personal information of a user and its transfer to third parties:

4.1. Marlena LLC stores and processes personal information of users in accordance with applicable laws and internal regulations created on their basis (name, surname, patronymic, email address, gender, date of birth, mailing address, home, work, mobile phones )

4.2. With regard to the user's personal information, its confidentiality is maintained, except in cases where the user voluntarily provides information about himself for general access to an unlimited number of people.

4.3. Marlena LLC protects the User’s personal information in accordance with the requirements for the protection of this kind of information, and is responsible for using safe methods of protecting such information.

4.4. To protect the User’s personal information, to ensure its proper use and to prevent unauthorized and / or accidental access to it, Marlena LLC applies the necessary and sufficient technical and administrative measures. The personal information provided by the User is stored on servers with limited access located in secure premises.

4.5. Marlena LLC has the right to transfer user personal information (including to organizations recording, organizing, accumulating, updating, storing, retrieving, directly sending special offers to the User, information about new products and promotions, processing my requests and requests, and also carrying out the destruction of personal information) to third parties in the following cases:

4.5.1. The user has expressly agreed to such actions, i.e. noted the “I accept the User Agreement” checkbox when filling out forms with personal information on the Website;

4.5.2. The transfer is necessary in the framework of the use by the user of a certain Service or for the provision of services to the user, fulfillment of obligations under the contract;

4.5.3. The transfer is provided for by Russian or other applicable legislation within the framework of the procedure established by law;

4.6. When processing personal data of users, Marlena LLC is guided by the Federal Law of the Russian Federation “On Personal Data”.

5. User change personal information:

5.1. The user can at any time change (update, supplement) the personal information provided by him or her part, as well as the parameters of its confidentiality, using the function of editing personal information in the personal section of the personal space.

5.2. The user has the right to demand at any time the deletion of the personal information provided by him by contacting the Marlena Customer Support Service at russia@marlena.su or by phone +7 (495) 500 3342

5.3. In order to refuse to receive newsletters, click on the appropriate link at the bottom of the letter or write to send the corresponding letter.

6. Confirmation of Agreement:

6.1. The User has the right to refuse to confirm this Agreement if any of its conditions is unacceptable to the User.

6.2. The User confirms that his acceptance of the Agreement (checkbox mark “I accept the User Agreement”) means the complete consent of the User with all its conditions without exception. In particular, the User, accepting this Agreement, gives his consent to Marlena LLC to receive information about special offers, about new products and promotions on telecommunication networks and postal services (including, but not limited to: SMS-mailings, e- mailing) and the processing of your personal data through the collection, recording, systematization, accumulation, storage, clarification, extraction, use, carried out using automation tools, including in information and telecommunication networks, or without using mations such funds in order to organize the direction of my special offers, information about new products and promotions, handling my queries and requests.

6.3. The specified consent of the User with the terms of the Agreement, including the procedure for processing personal information, is valid for 5 years with automatic renewal, if it has not been revoked in accordance with Article 9 of Federal Law dated 27.07.2006 No. 152-ФЗ “On Personal Data”.

7. Modification of the Confidentiality Agreement:

7.1. Marlena LLC has the right to amend this Confidentiality Agreement. When making changes in the current edition, the date of the last update is indicated. The new version of the Agreement comes into force from the moment of its placement, unless otherwise provided by the new version of the Agreement. The current edition is always on this page.

8. Feedback. Questions and suggestions:

8.1. All suggestions or questions regarding this Agreement should be reported to the Customer Support Service of Marlena LLC russia@marlena.su, or to the following address: Moscow, pr. Ostapovsky, 5, bldg. 1, office 103. Work of the support service from 10: 00 - 18:00 Moscow time. Accepting orders through the Site around the clock.